Cancellation & Refund Policy

AnoSayo is a digital SaaS service for QR-based public menus. This policy describes current launch access and how to raise billing concerns. It does not cover food orders, restaurant refunds, delivery issues, or customer payments made directly to a restaurant.

Paid subscriptions are not available yet, so there is no paid subscription to cancel. To stop publishing, set your restaurant to offline in the dashboard. For account closure or help ending launch access, email hello@anosayo.app from their AnoSayo account email.

AnoSayo may verify account ownership before processing an account closure request. Taking a menu offline does not delete the account or restaurant information.

Once the offline update succeeds, new requests to your public menu or QR link show that the restaurant is unavailable. A menu or summary already open on a customer's device may remain visible. You can publish the menu again through the dashboard while your account has access.

Expiring a Founding Partner trial currently changes available features to Starter; it does not automatically take the menu offline. Cancellation timing for future paid plans will be published before subscription payments are enabled.

AnoSayo does not currently collect subscription payments. If you believe a charge was made for AnoSayo, contact support. We review concerns case by case, including duplicate charges, incorrect charges, successful payment where service activation fails, or technical failure preventing delivery of the public menu service.

Refund requests should include the merchant account email, restaurant name, payment date, amount, and any payment reference or receipt available. Do not send card details or passwords.

We will review the available account, payment, and service information and explain the outcome directly. Refund deadlines and prorated refund rules for future paid plans will be published before payments are enabled.

For account, subscription, billing, cancellation, refund, or service concerns, contact hello@anosayo.app.